What is SLA? 

SLA stands for Service Level Agreement. These are contractual agreements that are made between two parties - the customer and the service provider. Within these agreements, we, Cadabra.Host (ABRA NET LTD) , and the customers have entered into online server/network uptime agreements to ensure our credibility and the quality of the services offered. 

Scope of the Agreement 

 The following plans offered by ABRA NET Ltd. are covered by SONO (sla):

• EURO LITESPEED, Datacentre: OVH, Paris, FRANCE
• PREMIUM LITESPEED, Datacenter: S3 Company, Sofia, BULGARIA
• CentOS Micro+, Datacenter: TelePoint, Sofia, BULGARIA

   

Guaranteed Online-Availability and Compensation Metrics

The monthly availability of the above mentioned shared hosting services will be 99%. If the service/network is down for more than 3 hours, you will receive compensation equal to by 3 days for each subsequent hour,  extension the date for your active service (which is affected).
 We do not offer compensation in the form of cash/money!
The maximum compensation may be up to 31 days. 

Exceptions

Compensation will not be offered for the following cases :

• Blocking of IP addresses from our firewall due to instances of abuse, such as failed logins/attacks 
• Account suspension
• Cases of abuse
• Incorrect website configuration
• PHP/development errors
• Browser cache problems 
• DNS propagation and other DNS errors and problems 
• Problems with your private name server 
• Overdue payments
• Service termination/stop
• PHP related errors (404 Error , 500 Error ) 
• LVE resource overrun (503 Error)

In the case of Planned Server Maintenance, Compensation is only applied if it is over 3 hours or if a problem occurs in our server/network !

Getting compensation